If you are experiencing any connection problems, here are some tips that may help you:
Try connecting to several servers (the “globe” icon at the bottom left).
If that didn’t help, update the Premium VPN app on Google Play
and restart your phone.
If that didn’t help either, tap the “Report an issue” button in the app menu.
Download and install the latest version of the Windows app
Still not working?
Use the backup app: Happ for Windows
In the email with your key, click the “Activate in Happ” button
Download the backup app HAPP:
Google Play — HAPP
After installing, open the email with your key and tap the “Activate in HAPP” button.
If nothing worked — write to
support@premium-vpn.app
with a description of the error and screenshots, and we will definitely help.
Thank you for your patience 🙏